Shipping policy

Shipping Rates and Delivery Times 

• We offer shipping via UPS, FedEx, and other couriers
• Shipping rates vary based on the weight, size, and destination of your order.
• Estimated delivery times for each carrier will be provided at checkout. 

• At Raptor Racing, our website provides estimated shipping quotes during the checkout process. Please be aware that these quotes are generated based on standard shipping rates and may not always accurately reflect the actual shipping costs for large, oversized, or special items.
  
  
• In cases where the actual shipping cost differs significantly from the online quote due to the item's size, weight, or shipping destination, we reserve the right to contact you with an accurate shipping quote.
  
  
• If a revised shipping quote is necessary, you will be presented with the following options:

1. Accept the updated shipping fee and proceed with your order.
2. Cancel your order and receive a full refund.

Free Shipping 

• Free shipping is available on most items over $199 USD in the US. If your item qualifies for free shipping the option will be available at checkout. 
• Oversized products may not qualify for free shipping. "Oversized" is defined as any item with at least one dimension exceeding 50 inches or weight over 60 lbs.
• In the event that free shipping is applied to an order due to a website error or oversight, and the item(s) ordered do not qualify for free shipping, Raptor Racing reserves the right to revoke the free shipping offer.
• If free shipping is revoked, we will contact the customer with a shipping quote for their approval. The customer will have the option to accept the shipping charges and proceed with the order or receive a full refund for their order.
• Raptor Racing reserves the right to choose the most economical shipping option among Purolator, UPS or FedEx for orders using the free shipping option.
• We reserve the right to change our free shipping policy at any time without prior notice.

International Shipping 

• We offer international shipping to most countries.
• Additional fees, customs duties, or taxes may apply and are the responsibility of the customer.

Order Processing and Shipping Time 

• In-stock orders are typically shipped in 1-2 business days. However, please note that this is a guideline and not a guarantee. Due to factors such as increased order volumes, early courier pickups, or other logistical challenges, we may occasionally take longer. We strive to process and ship orders as quickly as possible and appreciate your understanding in these instances. 
• Orders placed on weekends or holidays will be processed on the next business day.
• If any items on your order are not in stock, we will contact you with an estimated shipping time.

Order Tracking 

• Tracking numbers for your order will be sent via email and updated in your account. Please check your spam or junk folder if you don't receive it
• Customers will receive updates at key stages of the shipping process.

Shipping Restrictions 

• We do not ship to P.O. boxes or APO/FPO addresses.
• Some products may be restricted from shipping due to size, weight, or hazardous materials.
• We reserve the right to refuse to ship any order that we deem to be unsafe or prohibited by law.

Product Availability and Order Confirmation  

Website Stock Information: Please be aware that our website does not track real-time inventory levels. As such, the availability of products as listed on our site does not reflect their current stock status. 

Urgent Orders: If you require a product urgently, we recommend contacting us before placing your order. This allows us to verify the item's availability and provide you with the most accurate information regarding shipping times. 

Order Confirmation and ETA: Within 48 hours of placing your order, we will confirm the availability of the items and provide an estimated time of arrival (ETA). This step ensures that you are informed about the status of your order and helps manage expectations regarding delivery times. 

We strive to keep our customers updated and work diligently to fulfill orders as efficiently as possible. Your understanding and patience are greatly appreciated, especially in instances where there might be delays due to factors beyond our control. 

Shipping Protection

For added peace of mind, we offer optional Shipping Protection at checkout to cover loss, damage, or theft of your items during transit. Choosing this ensures a fast resolution with replacements or store credit. Learn more about our Shipping Protection Terms.

For any questions or concerns, please contact us at  sales@raptorracing.com

We reserve the right to update these policies at any time. Orders are subject to the policy in effect at the time the order was placed.