At Raptor Racing, we value your business and want to provide clear, consistent policies that protect both our customers and our business. Please review the terms below carefully before completing your order.
You may cancel an order prior to shipping by contacting us at sales@raptorracing.com immediately with your full name, order number, the item(s) you wish to cancel, and the reason for cancellation.
• Before packing/shipping prep: A non-negotiable 5% cancellation fee applies.
• After packing/shipping prep has begun: A non-negotiable 20% cancellation fee applies for refund to original payment, OR 10% cancellation fee to refund as store credit.
A non-negotiable 20% cancellation fee applies for refund to original payment, OR 10% cancellation fee to refund as store credit.
• Not yet in transit → cancellable without fee.
• Already in transit → treated as external warehouse/special order (20% / 10%).
• Some special-order items may not be cancellable at all. Any restrictions will be noted on the product page.
• If you cancel to reorder with a different payment method, a non-negotiable 5% processing/cancellation fee applies.
• Orders paid through Affirm cannot be cancelled once the payment has been processed.
• In rare cases (such as significant pre-order delays beyond what was originally communicated), Raptor Racing may waive cancellation fees at its sole discretion.
⚠️ When you click CHECKOUT, you confirm that you have read and understand our terms and policies.
⚠️ Please do not place an order unless you are certain you wish to proceed.
• Returns are accepted within 30 days of delivery (or 30 days from the “Ready for Pickup” email for in-store pickups).
• Items must be unopened, unused, in original packaging, and in new condition.
• Returns are subject to a 20% restocking fee (refund to original payment) or 10% restocking fee (refund as store credit).
• Return shipping labels are the responsibility of the customer, unless Raptor Racing shipped the incorrect item.
• To request a return, please login to your account via the link below and complete the return form:
https://account.raptorracing.ca/orders
• To request a return via email, send an email to orders@raptorracing.com and provide your order number, date, item(s), and reason for return.
• Return requests cannot be processed over the phone.
• If you receive an incorrect item:
- You are eligible for a refund or exchange with no restocking fee.
- All shipping costs will be covered by Raptor Racing.
• If your order arrives damaged:
- Contact us at sales@raptorracing.com within:
▪ 2 business days of delivery (FedEx, UPS, Canada Post, etc.), OR
▪ 24 hours for freight shipments.
- Provide photos of the damaged item(s), packaging, and shipping box.
- Do not discard packaging until our team advises you.
- Do not attempt to install damaged products, as this may void the claim.
- Our team will file a carrier claim and arrange a replacement according to carrier guidelines.
- Failure to notify us within the stated timeframe may limit our ability to assist.
⚠️ If you purchased Shipping Protection during checkout, please refer to that policy for coverage details:
👉 https://www.raptorracing.ca/pages/shipping-protection-terms
• Returns will not be accepted on items that are opened, used, installed, damaged, or not in original packaging, unless Raptor Racing has provided prior written approval.
• If a return is received in non-acceptable condition without approval, the customer may:
- Pay for return shipping to have the item sent back, OR
- Decline, in which case Raptor Racing reserves the right to dispose of the item.
• In rare cases where an opened item is still resellable as “open box,” Raptor Racing may, at its discretion, accept the return with a restocking fee of up to 40%.
• Do not initiate a standard return. Instead, contact us immediately so we can begin a warranty claim with the manufacturer.
• In most cases, a replacement will be provided, not a refund.
• Refund eligibility depends on the manufacturer’s warranty policy.
• Wheels
• Electronics
• Batteries
• Clearance Items
• Wheel Spacers
• Body Parts
• Special order items
• Made-to-order items (e.g., RokBlokz products)
• Oils and Fluids
• Refunds are processed within 10 business days of return approval. Most refunds are completed sooner, but please allow the full timeframe.
• If your order included free shipping, the actual shipping cost will be deducted from your refund.
• Additional time may be required by your bank or credit card provider to process and post the refund.
• Warranty claims must be submitted directly through the manufacturer, unless the product is a Raptor Racing brand item.
• Customers are responsible for any shipping or transport fees related to warranty claims.
If you are a customer located in the European Union, you have the right to cancel or return an order within 14 days of delivery, for any reason, and without justification.
Raptor Racing reserves the right to update these policies at any time. Orders are subject to the policy in effect at the time the order was placed.